Keep Teams and Customers Connected With a Fully Integrated Service Module
Turn every form submission, help ticket, or service request into a clearly assigned, trackable unit of work. Keep your customers informed and your team aligned with a service system that scales with you.
Scalable, trackable workflows for customers and internal teams
Know what’s happening, when, and who’s on it
Maintain a 360 degree view of communications and projects. Keep track of ticket ownership, priority level, and progress, all from one unified interface.
Make customers feel heard (and impressed)
Eliminate friction and guesswork with automatic ticket population. Keep all sides informed with both internal and customer-facing visibility.
Build processes that scale as your business grows
Standardize ticket creation with templates for different types of workflows, all customizable to suit your business's unique needs.
Customizable service tracking in one centralized platform
Customizable ticket templates
Pre-configure tickets with fields such as priority and status to expedite and optimize business processes
Mobile access
Stay connected from anywhere with native mobile applications
Internal and external statuses
Enable internal and customer facing workflows for clear communication for the proper users.
Automated ticket intake
Configure tickets to automatically populate from web forms, emails, and API
Linked tickets
Connect related and dependent tickets to keep tasks organized and easy to navigate
Configurable workflows
Define workflows that make sense for your unique business needs, rather than relying on one-size-fits-all solutions
Every Customer is a Partner
Learn More About Kodaris's Service Module
Explore our product documentation for explanatory content and step-by-step guides.